Customer Focus- Both forceful focus on customer.
Price competition - UPS undercut the impairment of FedExs overnight letter by half.
- By 1990s both colonised into predictable pattern of terms increases
Operational reengineering Reduction of whole costs became the priority which was achieved by exploiting economies of scale, investment in technology, and business process reengineering.
Information technology- FedEx used COSMOS and UPS used DIAD
work expansion- FedEx and UPS both have pecked at each others service offerings.
Logistics services- It is the integrated logistics services offerings to large corporate clients.
enable factors-
1.
Air transportation agreement between US and China
2. betterment in technology industry
Inhibiting factors-
1.Fierce competition and low outlay service offering
2.Employees on strike and pay raise
Sustainable competitive favor is distinguishing against other company and staying in that vista. It is quiet punishing for any one of FedEx and UPS to stay in one position as whenever one of them goes ahead and sets a competitive advantage almost immediately the other one offsets it.
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