Findings from the Situation Based on the information given by rudiment Company regarding the productivity and quality problem in the secretarial pool and the writers complaints about the poor word-processing service have lead to these findings. 1. Unskilled or unqualified battle cry processor floozy atomic number 18 hired for the job they run. 2. Test for hiring is not accepted because, an essential skill, i.e. the proofreading skill is not assessed. 3. No performance military rating had been done on the Word processor operator . 4. Management has an presumptuousness that productivity is high. Productivity might seems high with a solidifying of manuscript completed in a day, but when force is taken into consideration, we can see employee spend much of their clock doing unproductive blend but still get salaried for the same time. 5. No proper or formal taste and induction was given to them when they first enter the organization, but half(a) day training on the word processor. No peculiar(prenominal) people to guide or train the new recruited Word processor operator. 6. No timeline/deadline requirement was set for a particular proposition task, the word processor operator only move to other task by getting a new pluck from the manager after they finished their task. 7.
No proper appendage for delegating the work to the Word processor operator, manager assigns work base on his jurisdiction, or based on those that are currently idle, without utilizing the skill of the worker. 8. Workers are not held accountable for their work. (not labeling their take a leak or initials for their work) 9. The working environment and equipment is sufficient for worker to perform their work well, but the organization has no motivation factors to set off their staff to work harder and better. 10. No proper procedure in handling sick leaves of the worker since the manager is very easygoing about verifying illness when sick leaves is claimed. 11. Workers are not rate... If you want to get a full essay, order it on our website: Orderessay
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